Your Network, Always Watched

Our response times vary based on the severity of the issue:

• Critical (System Down): Immediate response, 24/7
• High (Major Impact): Within 1 hour during business hours
• Medium (Minor Impact): Within 4 business hours
• Low (General Inquiry): Within 1 business day

Yes, we provide 24/7 support for critical issues to all our clients. For non-critical issues outside of business hours (8am-6pm EST), you can leave a message or email and we'll respond first thing the next business day.

Our backup solutions include:

• Automated daily backups with encryption
• 3-2-1 backup strategy (3 copies, 2 different media, 1 offsite)
• Regular backup integrity testing
• Customized disaster recovery plans
• Rapid restoration capabilities

We can tailor the backup frequency and retention policy to meet your specific business requirements.

We implement a comprehensive security framework that includes:

• Next-generation firewalls with intrusion prevention
• Endpoint detection and response (EDR) solutions
• Multi-factor authentication for all critical systems
• Regular vulnerability scanning and penetration testing
• Security awareness training for employees
• Strict access controls and least privilege principles
• Encryption for data at rest and in transit

Our onboarding process typically takes 2-4 weeks and includes these key steps:

1. Discovery Meeting: Understand your business needs and IT environment
2. Assessment: Comprehensive evaluation of your current infrastructure
3. Planning: Develop a customized IT roadmap and service plan
4. Implementation: Configure monitoring, backups, and security tools
5. Documentation: Create detailed documentation of your systems
6. Training: Educate your team on support procedures and best practices
7. Transition: Full handoff to our support team with regular check-ins